SOCIAL INTELLIGENCE

Social intelligence is the ability to get along well with others and to get them to cooperate with you when required. Social intelligence is mostly learned. It develops from experience with people and learning from success and failures in social settings.

Employees were earlier treated and locked upon as service providers. However, now employees are treated like an organisation's key assets. These changes have come due to companies adopting the applications of social intelligence in their day to day routines at the workplace. In order to lead a meaningful life and in order to connect with others, you need to develop effective skills. In many situations, messages are sent to others via postures, movements, gestures, facial expressions, eye contact, tone of voice, etc.

Many tend to believe that only good looks and good clothes are sufficient to send a suitable message across, but it is the personality that counts in effect even though the physical appearance matters, One's friendliness, effectiveness, assurance, kindness and empathy comes across in all interactions, and these constitute social intelligence too.

key elements are:

Conversational skills: Fluency and conversational skills play an important role in interactions with people. Having the ability to interact with different kinds of people and carry on conversation with them is important for social skills.
Knowledge of social roles and rules: Social awareness plays a significant role in one's profession and thereby is one's socially interactions. If you feel comfortable with different kinds of people you will feel socially confident and effective. This is important for an employer too.
Effective listening skills: Listening with empathy is important in all social interaction and you need to cultivate this.
Empathy: It is important to empathise, that is, you should be able to put yourself in the shoes of another and feel from that person's point of view. This makes for caring and lasting relationships, and is part of social intelligence.
Patience: Maintaining an even temper and practising restraint in all situations is important too.
Conflict Resolution: One should be able to resolve conflicts that may arise among colleagues and clarify points of conflict effectively.
Positive mood: Maintaining an attitude of positivity is important for any team leader and makes for positive feelings with the team. Employers are looking for this all the time.

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CONSONANTS

Consonants are produced when there is either a closure or narrowing of the air passage in the oral cavity. For example, /t/ is pronounced with the front of the tongue pushing against the palate. The 24 consonants in English are listed below: Consonants are further classified in terms of how the sounds are made: Plosives: Plosive sounds are produced when the vocal tract is blocked, building up air pressure, and then the air stream is abruptly released. Fricatives: In the production of fricatives, airstream is directed through a narrow construction in the vocal tract. Nasals: In the production of nasal sounds, air flows through the nasal cavity. Affricates: Affricates begin as stops and conclude as fricatives. Consonant Clusters : Consonant clusters are groups of two or more consonants sounds that come before, after or between vowel sounds. Look at a few examples below:

PRONOUNS

Pronouns are words such as he, her, your, it and this used in place of nouns or noun phrases. They are of the following types. Personal pronouns stand for the speaker (first person), the person spoken to (second person), and the person, animal, place or thing that is neither the speaker not the spoken to (third person). In English, the personal pronouns used as subjects in sentences are I, we, you, he, she, they and it . The corresponding personal pronouns used as objects are me, us, you, him, her, them and it . Possessive pronouns are used in place of nouns with an apostrophe and -s, such as Suma's, to indicate the meaning of belonging or possession. They are mine, ours, yours, his, her and theirs . Examples are This is not Shireen's file. The bag is not Smita's; hers is larger. Reflexive pronouns are used when the subject and the object of a verb (or preposition) both refer to the same person, animal, place or thing, for example, myself, ourselves, yourself, ...

INTRODUCING ONESELF IN FORMAL OR SOCIAL CONTEXTS

Listen to the following dialogues in which people greet one another, take leave and introduce themselves and others. Note the language used to perform these functions. Formal ( It is Rafiq's first day at work. He introduces himself to Janet, the head of his department. ) Rafiq : Good morning, ma'am. I am Rafiq Ahmad. I joined today and was asked to report to you. Janet : Good morning, Rafiq. I am pleased to meet you. Welcome to Magna Publications. It will be nice having you in the department. Rafiq : Thank you. I look forward to working here. ( It is a meeting that Anand is attending. He meets the Chairman of company that he has recently joined. ) Chairman : I am pleased to meet you. I understand you have joined recently. Anand : I am pleased to meet you too. Yes, I am Anand, and I have joined the information technology cell. Chairman : I hope you have been having a pleasant introduction to our nature of work. Anand : Yes, I have been enjoying it. Thank you....

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